LineTG CRM — Customer Workflows Inside Telegram

LineTG CRM organizes customer inquiries through a Telegram bot. Customers message the bot, while the team works with each conversation in a dedicated topic inside a Telegram group.

Statuses, notes, and conversation history help the team manage each request. Additional integrations can introduce AI features and automate parts of the inquiry workflow.

The product connects an external customer conversation with an internal team process. Messages, statuses, and staff actions need to stay consistent, while additional automation must account for the context of each inquiry.